Refund & Return Policy

Effective Date: September 13, 2025

Thank you for shopping with Diwali Decoration (https://diwalidecoration.com/). We value your trust and are committed to providing high-quality handmade and decorative products.

Please read our Refund & Return Policy carefully before making a purchase.

1. General Policy

  • All sales are generally final.

  • We do not typically accept returns, exchanges, or cancellations once an order has been placed.

  • Due to the handmade nature of our items and the inclusion of delicate electronic products (such as decorative lighting and photo frames with lighting), refunds and returns are restricted.

2. Exceptional Return & Refund Cases

a. No Cancellations

  • Once an order is placed on our website, it cannot be cancelled under any circumstances.

  • As most of our products are handmade and prepared with care, we are unable to accept cancellation requests after purchase.

b. No Refunds

  • We do not provide refunds for cancelled or unwanted orders.

  • All sales are final. Customers are requested to review product details carefully before completing the purchase.

c. Exceptional Cases

  • In rare cases, if an order cannot be fulfilled from our side due to stock unavailability or technical issues, we will notify the customer immediately.

  • In such cases, our team may provide an alternative solution (such as a replacement or store credit) at our sole discretion.

3. Product Quality

  • All products are carefully inspected and tested before dispatch.

  • Handmade products may have minor variations in design, color, or finish. These are normal and are not considered defects.

  • Electronic items are tested for functionality before shipping.

4. Customer Responsibility

  • Customers must ensure the correct shipping address is provided at checkout. We are not responsible for undelivered packages due to incorrect details.

  • We are not liable for damages caused by improper use, mishandling, or neglect of the product after delivery.

5. Contact Us

If you have questions about this Refund & Return Policy, please contact us:

Diwali Decoration
Email: support@diwalidecoration.com
Website: https://diwalidecoration.com/

Contact Person: Prateek Rajpoot

Number: 9479505260

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