Shipping Policy

Effective Date: September 13, 2025

At Diwali Decoration (https://diwalidecoration.com/), we aim to deliver your favorite festive products to your doorstep in a safe, timely, and cost-effective manner. Please review our Shipping Policy for important details regarding delivery timelines, charges, and responsibilities.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive an order confirmation email followed by a shipping confirmation email with tracking details once your order is dispatched.

2. Shipping Methods & Delivery Time

  • We partner with trusted courier services to ensure safe and reliable delivery.
  • Estimated delivery time:
    • Within India: 4–7 business days
    • International orders: 10–15 business days (may vary depending on customs and local courier services)
  • Delivery times are estimates and may vary due to unforeseen delays such as weather conditions, festivals, or courier issues.

3. Shipping Charges

  • Shipping charges are calculated and displayed at checkout based on the delivery location and product weight/size.
  • Free shipping may be available on select products or promotional offers.
  • International customers are responsible for any customs duties, import taxes, or local charges applicable in their country.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking link via email or SMS.
  • Customers are responsible for monitoring tracking updates to ensure smooth delivery.

5. Incorrect Address & Failed Delivery

  • Customers must provide an accurate shipping address and contact details at checkout.
  • We are not responsible for failed deliveries due to incorrect addresses or unavailability of the customer at the time of delivery.
  • If an order is returned to us due to incorrect information, re-shipping charges will apply.

6. Damaged or Lost Packages

  • If your order arrives damaged or is lost in transit, please contact us at support@diwalidecoration.com within 48 hours of delivery attempt with photos and order details.
  • We will investigate the issue and, if eligible, arrange a replacement or refund.

7. Contact Us

For any questions about shipping, delivery times, or special requests, please reach out to us:

Diwali Decoration
Email: support@diwalidecoration.com
Website: https://diwalidecoration.com/

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